Locksmith
Install LocksmithContact us
  • Quick Start
  • 💡Basics
    • A Locksmith Overview
    • Creating locks
    • Creating keys
    • Compatibility with other apps and Shopify features
    • Removing Locksmith
  • 🔆Tutorials
    • Approving customer registrations
    • Creating restricted wholesale products
    • Hiding product prices and/or the add to cart button
    • Selling digital content on Shopify
    • More tutorials...
      • Setting up multiple price tiers
      • Customizing messages
      • Customizing the customer login page
      • Customizing the registration form
      • Customizing the passcode form
      • Customizing Locksmith’s "Access denied content" messages, and redirecting customers
      • Customizing the email list signup form
      • Showing multiple prompts on the same page
      • Showing content only to specific Markets
      • Input lists
      • Protecting against bots
      • Earn recurring revenue on your exclusive content using ReCharge
      • Use Locksmith and PayWhirl together to grant access based on subscriptions
      • Liquid locking basics
      • Restricting checkout from the cart
      • Confirmation key condition
      • Restricting customers to a specific collection
      • Passcode-specific redirects
      • Grow your subscriber lists with Klaviyo
      • Use Klaviyo as an access control list
      • Use Mailchimp to collect customer emails
      • Hiding out-of-stock products
      • How to use a private browsing session
      • Granting access to variants by visitor input
      • Offering different variants by postal code
      • Locking products by tag
      • Locking multiple pages at once
      • Making a product accessible exclusively from the direct product link
      • Creating private team areas
      • Importing customers in bulk
      • Disabling Locksmith for certain theme files
      • Adding translations to your Locksmith messages
      • Redirecting using Locksmith
      • Locking variants
        • Limiting the scope of variant locks using the product tag key condition
        • Handling JavaScript DOM errors caused by variant locks
      • Locking the customer registration form
      • Locking the search results page in your store
      • How to clear cache for a single website
      • Disabling Locksmith for certain theme files
      • 🛠️Manual mode
      • Grant access for a limited time when using passcodes or secret links
      • Testing Locksmith on unpublished themes
      • Locking blog posts
      • How to access your browser's dev tools
      • Restricting the cart for mixed products and combinations of products
      • Locking products by vendor
      • How do I hide my Shopify store's header and footer
      • Hiding navigation links for locked resources
      • Hiding products from product-grids
      • Restricting a product so that it can only be purchased by new customers
      • Automatically managing the seo.hidden metafield using Locksmith
      • Locking the home page
      • Setting up checkout validation with Locksmith
      • How to hide theme sections, blocks, and snippets
  • 🔑Keys: Access methods in Locksmith
    • About key conditions
    • Customer account keys
    • Passcode keys
    • Secret link keys
    • Visitor location keys
    • More about keys...
      • Inverting conditions in Locksmith
      • Combining key conditions
      • "Has purchased..." key
      • Using the "Force open other locks" setting
      • Liquid key basics
      • Manual mode
      • Excluding content from locks
      • IP address keys
      • Newsletter keys
      • Limiting the scope of variant locks using the product tag key condition
  • 🌻FAQs
    • Why aren't my locks working?
    • FAQ: I see blank spaces in my collections and/or searches when locking
    • Can Locksmith hide content from my in-store search?
    • Locksmith is not working with my page builder app
    • What should I do if my site is loading slowly?
    • I'm the administrator of my site and I cannot access pages because of Locksmith locks.
    • More FAQs...
      • I'm having trouble using Locksmith with a site speed optimization app.
      • The app isn't loading. What do I do?
      • Can Locksmith protect shipping methods, billing methods, or coupon codes?
      • I switched themes, and Locksmith isn't working
      • Why isn't my passcode, secret link, newsletter, or location key working?
      • Can Locksmith lock Shopify's public JSON API for my online store?
      • Why are my customers seeing a reCAPTCHA when logging in?
      • My passcode or newsletter prompt is not updating on my store when I change it.
      • My featured collections on my home page only show one product.
      • My infinite scrolling doesn't show all of my products.
      • My customers have to enter their e-mail address into the Mailchimp key every time they visit.
      • How do I know which customers have used a certain key?
      • Why is Locksmith adding information to my orders?
      • Locksmith isn't installing correctly!
      • Locksmith is not uninstalling correctly!
      • How does Locksmith affect search engines and SEO?
      • How do I change where customers are redirected to after registration on Shopify
      • The thing I want to lock isn't showing up in the Locksmith search
      • I am getting an "already taken" error when trying to create a metafield definition for seo.hidden
      • How do I add a hero banner image to Locksmith's access messages
  • 📒Policies
    • Usage agreement
    • Locksmith's pricing policy: Pay what feels good
    • Privacy policy
    • Data policy
    • Contact us
  • 🔦Developer Tools
    • Locksmith Admin API
    • Locksmith Storefront API
    • Locksmith variables
    • Unsupported functionality
    • Requests from Locksmith
  • More developer docs...
    • Using the Admin API with Locks
  • App Integrations
    • Easy Appointment Booking
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  1. FAQs
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Why are my customers seeing a reCAPTCHA when logging in?

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Last updated 2 years ago

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While Locksmith does often use the information of already-signed-in customers to decided whether or not to grant access (depending on your settings), Locksmith does this by using the account system provided by Shopify for your store, and does not create its own, or directly edit the sign in process in any way.

For security, Shopify may ask your customers to complete a Google reCAPTCHA task, verifying that a human user is present. This is an effective way to prevent bot submissions of orders and contact forms. Locksmith doesn't have any control over these; they're entirely managed by Shopify.

For information on editing the Shopify setting regarding the re-captcha in your store, , or continue reading for information on how to turn it off...

Turning re-captcha off

Shopify allows these reCAPTCHA tasks to be enabled or disabled in two categories: at checkout, and on contact forms. That second category is a little misleading: it also applies to normal customer login attempts.

To manage these settings, find the "Online Store" navigation category, in your Shopify admin's list of sales channels. From that navigation list, head to the "Preferences" area, and scroll to the very end of the page of settings. You'll find a section titled "Spam protection". Use this section to control your online storefront's settings for Google reCAPTCHA.

If you have more questions about how these work, .

🌻
contact Shopify support
see Shopify's guide here