Why aren't my locks working?

First thing to try: Update Locksmith

Is your Locksmith installation synced up with your current theme? When changing around themes, Locksmith needs to be re-installed each time you do this. To initiate a new theme install on your currently published theme, press the "Update Locksmith" button on the "Help" page:

Using passcodes, secret links, newsletter, or location keys?

Read our full guide on this here:

Why isn't my passcode, secret link, newsletter, or location key working?

If you've been testing out your locks, and you've already entered the passcode or used the secret link, etc, during the current browser session, the content is now unlocked for you, and will be accessible on your current browser: Locksmith will not continue to ask you for access credentials.

To test out what a new visitor to your website will see, use an incognito window, or try on a different device or browser.

For more information from the sources on how to use an incognito window in each of the different types of browsers(sometimes called "private session"), use the following links:

• Chrome

• Safari on Mac

• Safari on iOS

• Firefox

• Edge

Using manual locks or locked sections and noticing that prices or content aren’t hidden anymore?

If you recently switched to a new theme or published an updated version of your existing theme, any manual locking code or theme hiding profile definitions you previously added will not automatically carry over. This is expected behavior in Shopify — theme files are unique to each theme version, and apps can’t migrate custom edits between themes.

If you were relying on:

• Manual Locking Liquid code inserted directly into templates (for example, to hide prices, add-to-cart buttons, or sections etc)

• A theme hiding profile that references your theme’s specific section or block structure

• Custom CSS added for supplemental hiding

• Any other theme-specific customization using Locksmith manual locking code made outside of Locksmith’s automatic installation

…you’ll need to re-add these changes in the newly published theme.

If you’d like help identifying which code needs to be brought over or where to place it in your new theme, please feel free to reach out at [email protected] — we’re happy to walk with you through it or add it ourselves if that's helpful. :)

Lastly...

If none of the above helps, inside the Locksmith app, double-check each lock individually for warnings. Or, for any extra keys that might be accidentally allowing access.

If you're still having trouble, email us – [email protected]. We're here to help. :)