Locksmith
Install LocksmithContact us
  • Quick Start
  • 💡Basics
    • A Locksmith Overview
    • Creating locks
    • Creating keys
    • Compatibility with other apps and Shopify features
    • Removing Locksmith
  • 🔆Tutorials
    • Approving customer registrations
    • Creating restricted wholesale products
    • Hiding product prices and/or the add to cart button
    • Selling digital content on Shopify
    • More tutorials...
      • Setting up multiple price tiers
      • Customizing messages
      • Customizing the customer login page
      • Customizing the registration form
      • Customizing the passcode form
      • Customizing Locksmith’s "Access denied content" messages, and redirecting customers
      • Customizing the email list signup form
      • Showing multiple prompts on the same page
      • Showing content only to specific Markets
      • Input lists
      • Protecting against bots
      • Earn recurring revenue on your exclusive content using ReCharge
      • Use Locksmith and PayWhirl together to grant access based on subscriptions
      • Liquid locking basics
      • Restricting checkout from the cart
      • Confirmation key condition
      • Restricting customers to a specific collection
      • Passcode-specific redirects
      • Grow your subscriber lists with Klaviyo
      • Use Klaviyo as an access control list
      • Use Mailchimp to collect customer emails
      • Hiding out-of-stock products
      • How to use a private browsing session
      • Granting access to variants by visitor input
      • Offering different variants by postal code
      • Locking products by tag
      • Locking multiple pages at once
      • Making a product accessible exclusively from the direct product link
      • Creating private team areas
      • Importing customers in bulk
      • Disabling Locksmith for certain theme files
      • Adding translations to your Locksmith messages
      • Redirecting using Locksmith
      • Locking variants
        • Limiting the scope of variant locks using the product tag key condition
        • Handling JavaScript DOM errors caused by variant locks
      • Locking the customer registration form
      • Locking the search results page in your store
      • How to clear cache for a single website
      • Disabling Locksmith for certain theme files
      • 🛠️Manual mode
      • Grant access for a limited time when using passcodes or secret links
      • Testing Locksmith on unpublished themes
      • Locking blog posts
      • How to access your browser's dev tools
      • Restricting the cart for mixed products and combinations of products
      • Locking products by vendor
      • How do I hide my Shopify store's header and footer
      • Hiding navigation links for locked resources
      • Hiding products from product-grids
      • Restricting a product so that it can only be purchased by new customers
      • Automatically managing the seo.hidden metafield using Locksmith
      • Locking the home page
      • Setting up checkout validation with Locksmith
      • How to hide theme sections, blocks, and snippets
  • 🔑Keys: Access methods in Locksmith
    • About key conditions
    • Customer account keys
    • Passcode keys
    • Secret link keys
    • Visitor location keys
    • More about keys...
      • Inverting conditions in Locksmith
      • Combining key conditions
      • "Has purchased..." key
      • Using the "Force open other locks" setting
      • Liquid key basics
      • Manual mode
      • Excluding content from locks
      • IP address keys
      • Newsletter keys
      • Limiting the scope of variant locks using the product tag key condition
  • 🌻FAQs
    • Why aren't my locks working?
    • FAQ: I see blank spaces in my collections and/or searches when locking
    • Can Locksmith hide content from my in-store search?
    • Locksmith is not working with my page builder app
    • What should I do if my site is loading slowly?
    • I'm the administrator of my site and I cannot access pages because of Locksmith locks.
    • More FAQs...
      • I'm having trouble using Locksmith with a site speed optimization app.
      • The app isn't loading. What do I do?
      • Can Locksmith protect shipping methods, billing methods, or coupon codes?
      • I switched themes, and Locksmith isn't working
      • Why isn't my passcode, secret link, newsletter, or location key working?
      • Can Locksmith lock Shopify's public JSON API for my online store?
      • Why are my customers seeing a reCAPTCHA when logging in?
      • My passcode or newsletter prompt is not updating on my store when I change it.
      • My featured collections on my home page only show one product.
      • My infinite scrolling doesn't show all of my products.
      • My customers have to enter their e-mail address into the Mailchimp key every time they visit.
      • How do I know which customers have used a certain key?
      • Why is Locksmith adding information to my orders?
      • Locksmith isn't installing correctly!
      • Locksmith is not uninstalling correctly!
      • How does Locksmith affect search engines and SEO?
      • How do I change where customers are redirected to after registration on Shopify
      • The thing I want to lock isn't showing up in the Locksmith search
      • I am getting an "already taken" error when trying to create a metafield definition for seo.hidden
      • How do I add a hero banner image to Locksmith's access messages
  • 📒Policies
    • Usage agreement
    • Locksmith's pricing policy: Pay what feels good
    • Privacy policy
    • Data policy
    • Contact us
  • 🔦Developer Tools
    • Locksmith Admin API
    • Locksmith Storefront API
    • Locksmith variables
    • Unsupported functionality
    • Requests from Locksmith
  • More developer docs...
    • Using the Admin API with Locks
  • App Integrations
    • Easy Appointment Booking
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On this page
  • 1. Autotagging
  • 2. Tracking how many times a passcode as been used.
  • 3. If using secret links and the Mechanic app

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  1. FAQs
  2. More FAQs...

How do I know which customers have used a certain key?

How to see which key was used, or how many times a passcode has been used to access your locked content.

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Last updated 6 months ago

Was this helpful?

Locksmith does not keep any usage statistics. However this guide suggests some workarounds which might help in certain cases.

1. Autotagging

Many of Locksmith's key conditions support a customer auto-tagging feature. When enabled, this feature automatically adds a tag to any customer who gains access to a resource in your online storefront, using that particular key condition.

Here's how to find it, using a passcode condition as an example:

Keep in mind that this feature only works if a customer is signed in when visiting the locked page. If a visitor is not signed in, Locksmith will not make any record that they used the passcode, secret link, etc.

2. Tracking how many times a passcode as been used.

Locksmith allows you to set a usage limit for passcodes, and the number will count down each time the passcode is submitted. If you set it to a very high number to begin with, you can check in on the number to see how much it has been used:

Keep in mind that is only works for the single passcode key condition type (labelled "Permit if customer gives the passcode").

The one-of-many passcode key conditions and the passcode-from-input-list key conditions do not work in the same way so it's not possible to use this tactic for them. If you're using more than one passcode, try setting those up in separate keys with a usage limit on each.

3. If using secret links and the Mechanic app

If using secret link key condition, it is possible to tag orders that come through after a customer has used a secret link. It's possible to set up a task with , our other app, that tags orders with the Locksmith secret link a customer used, when placing an order. Optionally, this task tags the customer as well:

🌻
Mechanic
Tag online orders by ?ls= Locksmith secret link used, with Mechanic