Locksmith
Install LocksmithContact us
  • Quick Start
  • 💡Basics
    • A Locksmith Overview
    • Creating locks
    • Creating keys
    • Compatibility with other apps and Shopify features
    • Removing Locksmith
  • 🔆Tutorials
    • Approving customer registrations
    • Creating restricted wholesale products
    • Hiding product prices and/or the add to cart button
    • Selling digital content on Shopify
    • More tutorials...
      • Setting up multiple price tiers
      • Customizing messages
      • Customizing the customer login page
      • Customizing the registration form
      • Customizing the passcode form
      • Customizing Locksmith’s "Access denied content" messages, and redirecting customers
      • Customizing the email list signup form
      • Showing multiple prompts on the same page
      • Showing content only to specific Markets
      • Input lists
      • Protecting against bots
      • Earn recurring revenue on your exclusive content using ReCharge
      • Use Locksmith and PayWhirl together to grant access based on subscriptions
      • Liquid locking basics
      • Restricting checkout from the cart
      • Confirmation key condition
      • Restricting customers to a specific collection
      • Passcode-specific redirects
      • Grow your subscriber lists with Klaviyo
      • Use Klaviyo as an access control list
      • Use Mailchimp to collect customer emails
      • Hiding out-of-stock products
      • How to use a private browsing session
      • Granting access to variants by visitor input
      • Offering different variants by postal code
      • Locking products by tag
      • Locking multiple pages at once
      • Making a product accessible exclusively from the direct product link
      • Creating private team areas
      • Importing customers in bulk
      • Disabling Locksmith for certain theme files
      • Adding translations to your Locksmith messages
      • Redirecting using Locksmith
      • Locking variants
        • Limiting the scope of variant locks using the product tag key condition
        • Handling JavaScript DOM errors caused by variant locks
      • Locking the customer registration form
      • Locking the search results page in your store
      • How to clear cache for a single website
      • Disabling Locksmith for certain theme files
      • 🛠️Manual mode
      • Grant access for a limited time when using passcodes or secret links
      • Testing Locksmith on unpublished themes
      • Locking blog posts
      • How to access your browser's dev tools
      • Restricting the cart for mixed products and combinations of products
      • Locking products by vendor
      • How do I hide my Shopify store's header and footer
      • Hiding navigation links for locked resources
      • Hiding products from product-grids
      • Restricting a product so that it can only be purchased by new customers
      • Automatically managing the seo.hidden metafield using Locksmith
      • Locking the home page
      • Setting up checkout validation with Locksmith
      • How to hide theme sections, blocks, and snippets
  • 🔑Keys: Access methods in Locksmith
    • About key conditions
    • Customer account keys
    • Passcode keys
    • Secret link keys
    • Visitor location keys
    • More about keys...
      • Inverting conditions in Locksmith
      • Combining key conditions
      • "Has purchased..." key
      • Using the "Force open other locks" setting
      • Liquid key basics
      • Manual mode
      • Excluding content from locks
      • IP address keys
      • Newsletter keys
      • Limiting the scope of variant locks using the product tag key condition
  • 🌻FAQs
    • Why aren't my locks working?
    • FAQ: I see blank spaces in my collections and/or searches when locking
    • Can Locksmith hide content from my in-store search?
    • Locksmith is not working with my page builder app
    • What should I do if my site is loading slowly?
    • I'm the administrator of my site and I cannot access pages because of Locksmith locks.
    • More FAQs...
      • I'm having trouble using Locksmith with a site speed optimization app.
      • The app isn't loading. What do I do?
      • Can Locksmith protect shipping methods, billing methods, or coupon codes?
      • I switched themes, and Locksmith isn't working
      • Why isn't my passcode, secret link, newsletter, or location key working?
      • Can Locksmith lock Shopify's public JSON API for my online store?
      • Why are my customers seeing a reCAPTCHA when logging in?
      • My passcode or newsletter prompt is not updating on my store when I change it.
      • My featured collections on my home page only show one product.
      • My infinite scrolling doesn't show all of my products.
      • My customers have to enter their e-mail address into the Mailchimp key every time they visit.
      • How do I know which customers have used a certain key?
      • Why is Locksmith adding information to my orders?
      • Locksmith isn't installing correctly!
      • Locksmith is not uninstalling correctly!
      • How does Locksmith affect search engines and SEO?
      • How do I change where customers are redirected to after registration on Shopify
      • The thing I want to lock isn't showing up in the Locksmith search
      • I am getting an "already taken" error when trying to create a metafield definition for seo.hidden
      • How do I add a hero banner image to Locksmith's access messages
  • 📒Policies
    • Usage agreement
    • Locksmith's pricing policy: Pay what feels good
    • Privacy policy
    • Data policy
    • Contact us
  • 🔦Developer Tools
    • Locksmith Admin API
    • Locksmith Storefront API
    • Locksmith variables
    • Unsupported functionality
    • Requests from Locksmith
  • More developer docs...
    • Using the Admin API with Locks
  • App Integrations
    • Easy Appointment Booking
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On this page
  • Why is this happening?
  • A (partial) solution
  • Locksmith notes still appearing in confirmation emails or third party apps?
  • Removed Locksmith but still noticing order notes?

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  1. FAQs
  2. More FAQs...

Why is Locksmith adding information to my orders?

PreviousHow do I know which customers have used a certain key?NextLocksmith isn't installing correctly!

Last updated 6 months ago

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Why is this happening?

For key conditions like passcodes, secret links, and location limits, Locksmith adds system information to the visitor's cart. This is how we keep things fast – the cart is the only place that Shopify can store visit-specific information.

This means that, on checkout, this data can make it all the way into your order records. If this is happening, you'll see something like this in your order information:

If you have a large number of keys in your shop, this value can get quite large!

Note: You may see Locksmith notes in the order even if the order came from a customer that does not have access to any of your locked content. Depending on your Locksmith settings, it may be necessary to cache the fact that the current customer does indeed not have access, which still keeps server pings to a minimum (and helps speed things up, as per the above).

A (partial) solution

To allow Locksmith to automatically remove its information from an order's "Additional Details", head to your Locksmith Settings area, and enable the "Remove Locksmith information from orders" setting next to Advanced on the page. The setting looks like this:

After you enable this setting, Locksmith may ask you for the additional permissions needed for updating your order records. Once you grant permission, Locksmith will take care of keeping its data out of your orders from that point onward.

Locksmith notes still appearing in confirmation emails or third party apps?

In most cases, this information won't be customer-facing. However, some third party invoicing apps will automatically include cart.attributes in their invoices. If your invoices include the Locksmith information in them, you may need to contact the support for your invoice service and ask them to exclude cart attributes from invoices.

The above setting does NOT help in all cases, particularly when your order information is sent off before Locksmith has the chance to remove its own information.

If you are having issues with this, your best bet is to contact us via email at team@uselocksmith.com and we can go through your other options with you.

Removed Locksmith but still noticing order notes?

The notes are stored on the customer's browser, and the traces of this can still end up in the "Additional Details" section of some incoming orders. If you've deleted Locksmith, seeing these in your orders is not an indication that Locksmith is still embedded in your theme, just that the customer in question is running on the same browser "session" that they were running when you still had Locksmith installed on your store. You should see these drop off over time. However, if they are causing you issues, let us know at team@uselocksmith.com - we can help you out by adding a script to your theme that will delete the Locksmith cache from their browser as soon as customers visit (and before they place their next order).

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