Locksmith only accesses what it needs to, and only stores on its servers what it must. We work hard to make securing your content easy, while keeping our systems safe and efficient in the process.
This document contains a summary of what data Locksmith accesses and why, and concludes with a summary of what data Locksmith does and doesn't keep on its servers.
When you install Locksmith for the first time, you'll be prompted to grant access to several areas of your Shopify store, with a screen that looks like this:
Each of these permissions has a purpose. Let's review them:
This is a required permission for every Shopify app. It allows us to identify your store.
We use this permission to allow you to search for and protect your products and collections.
This permission is only requested when you've elected to have Locksmith remove its metadata from your orders – which is only relevant when using certain types of key conditions. For more about this, see Why is Locksmith adding information to my orders?.
We use this permission to record access decisions for your customers, to perform auto-tagging (as configured) and to allow our support team to view customer details to help merchants with troubleshooting.
Locksmith lives in your online store's theme. We use this permission to install, maintain, and remove (at your request) Locksmith's code.
All of our data is stored on encrypted volumes in the US.
- We keep a copy of your shop's basic details (name, domain name, owner name, email address, Shopify account type, etc) for basic bookkeeping and support.
- Lock and key configuration is stored exclusively on Locksmith's servers. This configuration is used to generate code to be inserted into your shop's theme (see "Manage your Online Store", above), but the configuration itself is stored on our end.
- We may store temporary copies of your theme's files, to make any updates to those files as fast as possible.
- We do not store any of your customer data. While we may access a customer's account for purposes of applying tags or updating metafields, or for debugging purposes, no customer data is stored on Locksmith's servers.
- We do not store any of your shop's order data. We may access your order data if you've configured Locksmith to do so (see Why is Locksmith adding information to my orders?), but no order data is stored on Locksmith's servers.